Refund and Cancellation Policy
Thank you for shopping at Vivaan Festival Website.
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. The following terms are applicable for any tickets that you purchased with us.
Last updated: November 10, 2024
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Musicurry, U14, Jolly Square, Ram Chowk, Ghod Dod Road, Surat, Pin: 395007.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by you to purchase Services/Tickets from Us.
- Service refers to the Website.
- Website refers to Vivaan Festival, accessible from www.vivaanfestival.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@vivaanfestival.com
We will reimburse you no later than 14 days from the day on which we receive the request. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns & Cancellation Policy:
- Refunds: Tickets to the Handpan Music Festival are non-refundable, except as expressly decided by the team Vivaan.
- Event Cancellation: In the unlikely event that the organizers cancel the Handpan Music Festival, ticket holders will be entitled to a full refund of the ticket purchase price.
- Force Majeure: If the festival is cancelled or delayed due to unforeseen circumstances beyond our control, such as natural disasters, acts of terrorism, or government regulations, no refunds will be issued. In such cases, we will make every effort to reschedule the event, and tickets will be valid for the rescheduled date.
- Artist Line-up Changes: The festival line-up is subject to change without notice. Changes in the line-up or performance schedule do not entitle ticket holders to a refund.
Refund Request Process: In case of cancellation of Booking, the refund shall be provided in the following manner:
- 0% refunded if cancelled before 30 days of event.
- 50% refunded if cancelled before 30-45 days of event.
- 75% refunded if cancelled before 60 days of event.
- 100% refunded if cancelled before 75 days of event.